Shipping
What shipping methods do you offer? What are the rates?
We offer flat rate Airmail for $5 regardless of size. However, the actual rates will be incurred separate from the product cost and will not be the same for refunds. See the refund section below for more information.
$5 Airmail takes about 14 days of transit time. We do not keep a large inventory so we usually need to get the products from our suppliers all over the world.
We may automatically upgrade larger orders to EMS Express for faster delivery. EMS transit times are roughly 4-7 days.
For countries not served by EMS, DHL International Express will be used instead. In general DHL costs more than EMS so there may be additional express shipment charges. In those senarios you will be contacted by a Customer Service agent about the charge.
How long will it take to process my order?
Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.
Your order goes through several steps before reaching your door. Here are those steps:
| Step 1 (1-5 business days): Products are collected from our suppliers. Step 2 (1-2 days): Order waits to get packaged. Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc). Step 4 (3-14 days): Order is enroute via EMS or Hong Kong Post. |
} | Estimated Delivery Time: 10 to 21 days. |
Returns & Refunds
Our gadgets, especially small electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
We recommend customers to keep the original packaging of the order until the items are found to be in good condition. When returning products, it is recommended for customers to use a trackable method of shipment as ZenGadgets is not responsible for items lost while in transit.Our customer care staff may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.
After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer.
Refunds are available for 30 calendar days after delivery*. In that case we will refund you the product price excluding all actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).
*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.
Here is a quick checklist if you are returning unused and unopened products for refunding:
1. The items must be unused and unopened.
2. Contact us via this link, indicating you want to return a product.
3. A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
4. Proceed and send the returning items to the following address. Note that the returning package must be postmarked within 30 calendar days of delivery (*see above for definition of delivery date):
ZenGadgets
P.O. Box 6958
Bloomingdale, IL 60108
USA
5. When your items arrive at our return office, a staff will check the product and proceed with the refund (or store credit at your discretion). Please allow 2 to 4 weeks for processing after your item is delivered at the product return office. Payment will be returned via the original payment method.
